Business support

Submitting a request to move your CenturyLink business services

Use Control Center to submit a request to move your Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your CenturyLink representative, who will contact you for additional information.

To submit a request to move your services:

  1. Click the Orders tab, then click the Order Status subtab.

    Control Center shows all pending orders and those completed in the last 90 days. You can tell the status of an order by looking at the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date CenturyLink expects to complete your order
    • Status Date—the date the status was last updated
  1. Click Manage Orders.
  1. Click Move.
  1. From the Service Type list, select the service you want to move, then fill in the form.

    Include your name, phone number, email address, account number, service ID(s), current service address, new service address, and preferred move date. If you have a complex request, you can upload a file (e.g., XLS, CSV, PDF, XML) rather than manually entering the information.

  2. When done, click Submit Request.

    You'll receive an email confirming the services you want moved. You can also check your order status.
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