Business support

Viewing the status of your CenturyLink business services order

Using Control Center, you can check the status of your orders. For example, you can see what's happening with add, move, change, or disconnect requests you've submitted. In addition, if you've requested to have us update your billing address, you can confirm that your request has been accepted and processed.

To view the status of your orders for business services:

  1. Click the Orders tab, then click the Order Status subtab.

    Control Center shows all pending orders and those completed in the last 90 days. You can tell the status of an order by looking at the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date CenturyLink expects to complete your order
    • Status Date—the date the status was last updated
  1. To view a timeline for your order (with milestones and due dates), click the blue arrow on the right side of the row for the order.

You can zoom in and out on the timeline to view details for milestones, attachments, and due dates. In addition, you may want to use the sort and filter tools if you have a lot of accounts to search quickly.

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