Business Support

Activating an alternate call plan

The purpose of alternate call plans is so that you can quickly redirect your inbound calls. We recommend you create several alternate call plans to accommodate a variety of scenarios. That way, when an unexpected situation or emergency occurs, all you need to do is activate one of your plans.  

To activate an alternate call plan: 

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to create an alternate call plan for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  2. When you find the service, click the green arrow on the right of the line for the service, the Details section opens.
  1. From the Select Call Plan list, select the alternate call plan you want to activate, then click Go.

    Control Center displays the alternate call plan you selected.

  2. From the Call Plan More Actions list, select Make Call Plan Active.

  3. Scroll to the bottom of the next window, then click Save Changes.

  4. Enter a date and time for when you want the new routing to take effect, then click Submit.

Did you know? If you're away from your desk and realize you need to quickly activate one of your alternate call plans, you can do it from a mobile phone.