Business support

Adding a new phone number to your SIP trunk service

Your SIP trunk service is set up based on the route plans from your original order. Using Control Center, you can add a phone number to your SIP trunk service. 

To add a phone numbers to your SIP trunk service:

  1. Search for the service you want to add a telephone number to in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the green arrow on the right of the line for the service, then click the Telephone Number Management section.
  1. From the Select Action list, select Add New TNs, then click Go.
  1. Select the Selected Location, Find by Area Code, or Find by Address option.

  2. Click Get Available Number Blocks.

    You can request up to 2,000 phone numbers at a time. The phone numbers can be in any rate center (not just in the location's rate center).

  3. For each area code listed, type the number of phone numbers you want to add, then click Submit.

    At the top of the TN Management screen, you'll see a message confirming your order and receive an order number. You can check the status of your order
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