Business support

Changing switched termination numbers on a routing plan

In Control Center, you can change the termination number(s) for any routing plan (geographic routing, day-of-year, day-of-week, time-of-day, percentage allocation, etc.). It takes just a few minutes for the changes to go into effect. If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination).

To change switched termination numbers on a routing plan:

  1. Search for the service you want to update routing on in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to route call traffic for, click the green arrow on the right of the line for the service. The Details section opens.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click the Global Default gray bar.

  2. Select the SWI option button. 

    1. If you need to add a new number, click the Add ANI to the List.

    2. Type in the Ring-To-Number into the Value field.

    3. Click Add.
  3. From the ANI list, select the trunk group.

  4. Scroll down in the box, click Update.
  1. Click Save Changes.
  1. Enter a date and time to schedule when you want the new routing to activate, then click Submit.
Not quite right?

Check out these other, popular search topics: