Business support

Creating a remote DID phone number for your SIP trunk service

You can create a route plan for a remote DID phone number—including adding a description for your DIDs so you can remember them more easily. 

To create a route plan:

  1. Search for the service with the DID phone number you want to edit the route plan for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service, click the green arrow on the right of the line for the service, then click the DID Telephone Number Management section.

    To manage DID trunk numbers (and your SIP trunk service), you need to have the appropriate permissions. If you don't have them, contact your system administrator.
  1. Select the checkbox next to the phone number(s) you want to create the route plan for.

  2. Create the route plan(s). If you want to add a description, fill in the Description field.

  3. Click Update.

  4. Click the X (in the upper-right corner of the pop-up window).

    Your changes are effective immediately.
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