Alternate call plans are the solution when you need to quickly redirect your inbound calls. You can create and save up to 20 call plans, that way, when your needs change, you can activate an alternate call plan at a moment's notice. And, if you're away from your desk and realize you need to quickly activate one of your alternate call plans, you can do it from a mobile phone.
For example, if your Chicago office gets unexpectedly inundated with customer calls, you can quickly send customers to your Bismarck support center, giving Chicago a chance to catch up.
To create a alternate call plan:
Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
Control Center creates the alternate call plan. A message will pop up informing you that your request has been submitted successfully. The message will also include the date, time, and batch ID. To check to ensure your call plan was saved, click the Select Call Plan list. and check to see that your alternate call plan is listed.