Alternate call plans are the solution when you need to quickly redirect your inbound calls. You can create and save up to 20 call plans, that way, when your needs change, you can activate an alternate call plan at a moment's notice.
For example, if your Chicago office gets unexpectedly inundated with customer calls, you can quickly send customers to your Bismarck support center, giving Chicago a chance to catch up.
To create a alternate call plan:
Control Center creates the alternate call plan. A message will pop up informing you that your request has been submitted successfully. The message will also include the date, time, and batch ID. To check to ensure your call plan was saved, click the Select Call Plan list. and check to see that your alternate call plan is listed.