Business Support

Submitting a request to change your existing CenturyLink business services

Use Control Center to submit a request to change your existing Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your CenturyLink representative, who will contact you for additional information.

To change your existing services:

  1. Click the Products & Services tile, then click the Order Status subtile.
  1. Click Manage Orders.
  1. Click Change.
  1. From the Service Type list, select the service you want to add, then fill in the form.

    Include your name, phone number, email address, account number, service ID(s), current service address, new service address, and preferred move date. If you have a complex request, you can upload a file (e.g., XLS, CSV, PDF, XML) rather than manually entering the information.

  2. When you're done, click Submit Request.

    You'll receive an email confirming the changes you want made to your services. You can also check your order status.