Your toll-free traffic ebbs and flows throughout the day, week, and year. And, sometimes it fluctuates based on where you're located—near a natural disaster or close to your customer base. You can use routing features to redirect calls based on the day of the week, day of the year, time of the day, or even the physical location of your offices.
Sometimes despite your best attempts to manage traffic flow, peak times exceed expectations. You can plan for these exceptions by using overflow features.