Business Support

Updating a day-of-year routing plan

In Control Center, you can change which holiday is in your day-of-year routing plan. For example, based on sales projections, you've decided to redirect traffic on Christmas Day instead of New Year's Day.

To change a day-of-year routing plan:

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to update in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list. 

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)

  2. When you find the service you want to route call traffic for, click the green arrow on the right of the line for the service. The Details section opens.

    In the example below: 

    • The default call plan, designated by a dark gray bar, is known as the global default.

    • The day-of-year routing, designated by a light blue bar, is known as a feature.

    • Three holidays; each holiday designated by a light gray bar, are known as rules.

    • Calls on Labor Day go to a number in Colorado.

    • Calls on Columbus Day and Election Day go to a number in Arizona.
  1. From the Call Plan More Actions list, select Edit Call Plan.

  2. To make changes:

    • To remove the day-of-year routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the days you have routing set for, click the light gray bar for the rule, then click Delete Rule

    • To add another day you want to route calls for, click the light blue bar, click Add Rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, select the day/holiday, then click Update. (If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.) 

    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, click the light gray bar for the rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, then click Update. (If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.)
       
  3. When you're done making changes, scroll to the bottom of the screen, then click Save Changes.

  4. Enter a date and time to schedule when you want the new routing to activate, then click Submit.

Did you know?
 

  • If you don't see a holiday you need you can create a custom holiday.

  • If you need a multi-day holiday you can use day-of-week routing.

  • To change the time zone for the day-of-year feature, click the light blue bar, make your changes, and click Save.