Business Support

Updating a geographic routing plan

In Control Center, you can change termination numbers, NPANXX lines, states, or LATAs for existing geographic plans. You can also delete individual rules within the feature or you can delete the entire feature itself.

To update an existing geographic routing plan:

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to update routing for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list. 

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
       
  2. When you find the service you want to route call traffic for, click the green arrow on the right of the line for the service, the Details section opens.

In the example below:
 

  • The default call plan, designated by a dark gray bar, is known as the global default.

  • The light blue bar is known as a feature.

  • Two areas, each designated by a light gray bar, are known as rules.

  • Calls from area codes in Colorado, Arizona, and Nebraska go to a number in Colorado; calls from any other US area code go to a number in Virginia.
  1. From the Call Plan More Actions list, select Edit Call Plan.

  2. To make changes:

    • To remove the geographic routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the areas you have routing set for, click the light gray bar for the rule, then click Delete Rule.

    • To add another area you want to route calls for, click the light blue bar, click Add Rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, select the NPANXX(s)/State(s)/LATA(s), then click Update. (If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.)

    • To change one of the areas you want to route calls for, click the light gray bar for the rule, scroll down to the Routing Criteria section, make your changes, then click Update.

    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, click the light gray bar for the rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, then click Update. (If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.)
       
  3. Scroll to the bottom of the screen, then click Save Changes.

  4. Enter a date and time to schedule when you want the new routing to activate, then click Submit.