Business support

Updating a route plan for your SIP trunk service

A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic). You can control your outbound traffic by changing how your configuration and equipment points to our trunks. 

To update a route plan for SIP trunk service:

  1. Search for the service you want to create a route plan for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
    • When you find the service, click the green arrow on the right of the line for the service, then click the Route Plan Management section.
  1. Select the checkbox next to the route plan(s) you want it edit.

  2. From the Select Action menu, click, then click Go.

  3. Make your changes to the route plan(s), then click Submit.
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