Business Support

Updating a route plan for your SIP trunk service

A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic). You can control your outbound traffic by changing how your configuration and equipment points to our trunks. 

To update a route plan for SIP trunk service:

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to create a route plan for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)

  2. When you find the service, click the green arrow on the right of the line for the service, then click the Route Plan Management section.
  1. Select the checkbox next to the route plan(s) you want it edit.

  2. From the Select Action menu, click, then click Go.

  3. Make your changes to the route plan(s), then click Submit.

Did you know?

  • The SIP trunk service ID is a container of the locations, trunks, phone numbers, and remote DID numbers that were provisioned under a service. You may have multiple services in your inventory, depending on your implementation.

  • To add a description to a route plan, select the checkbox next to the route plan, select Modify Route Plan Description (from Select Action list), then click Go. Type your description, then click Submit.

  • To manage your route plans and SIP trunk service, you need to have the appropriate permissions. If you don't have the correct permissions, contact your system administrator.

  • There are two types of SIP trunks: use-based and flat. Outbound long-distance, toll-free, and remote DID services run on use-based trunks. Local/bi-directional calls are routed on flat trunks. You can tell the difference between the two by looking at the 10th character of the trunk group name. Use-based trunks have a D in the 10th position and flat trunks have an L.