Business Support

Updating a termination number on a routing plan

In Control Center, you can change the termination number(s) for any routing plan yourself (geographic routing, day-of-year, day-of-week, time-of-day, percentage allocation, etc.). If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination).

To change a terminating number on a routing plan:

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to update in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list. 

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)

  2. When you find the service you want to route call traffic for, click the green arrow on the right of the line for the service, the Details section opens.

    In the example below: 

    •  The default call plan, designated by a dark gray bar, is known as the global default.

    • Time-of-day routing, designated by a light blue bar, is known as a feature.

    • Three time periods, each designated by a light gray bar, are known as rules.

    • Calls from 6:00 am – 9:59 am ET go to a number in Virgina, calls from 10:00 am – 4:59 pm ET go to a number in Colorado, and calls from 5:00 pm – 10:00 pm ET go to a number in Arizona.
  1. From the Call Plan More Actions list, select Edit Call Plan.

    IMPORTANT: In the Call Plan More Actions list, you may see an option for Terminating Addresses. Use this option to add a new switched terminating address or to change the DNIS value for one or more trunk groups.

  2. To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, click the light gray bar for the rule, select the button for either DED (dedicated trunk) or SWI (switched ANI), select a trunk/ANI from the ANI list, scroll to the bottom, then click Update. (If you don't see the trunk/ANI you need, click ADD ANI TO THE LIST, fill in the fields, and click Add.)

  3. Scroll to the bottom of the screen, then click Save Changes.

  4. Enter a date and time to schedule when you want the new routing to activate, then click Submit.