Business Support

Updating a termination number on multiple routing plans

In Control Center, you can update multiple termination numbers at once, called a bulk edit. This is helpful if a trunk goes down and you need to move your traffic from one location to another quickly. You can also change a termination number for a single routing plan.

To update a termination number on multiple routing plans:

  1. Click the Products & Services tile, then click the Inventory subtile.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the green linked Show numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten services at a time to the view.
  1. Search for the service you want to update routing for in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)

  2. When you find the service, click the green arrow on the right of the line for the service.

  3. Click the Bulk Edit Termination section to expand it.
  1. In the Current Termination section, choose whether the current termination (the terminating number you want to change) is dedicated or switched.

  2. Depending on how many toll-free numbers have the termination you selected, it may take a while to retrieve the data. Click OK to continue.

    Control Center updates the Select Termination list with numbers matching your selection.

  3. From the list, select the current terminating number, then click Go.
  1. If you don't want to change all the toll-free numbers associated with this terminating number, you can choose which numbers you want to update:

    1. Click Change Selection, then click OK.

    2. Select the checkbox next to each toll-free number you want to update. (To update them all, click the Select All box.)

    3. Click OK.

  2. Select the new termination address (number) from the list.

  3. Click Submit.