Business Support

Creating a detail traffic utilization report for toll-free service

You can view detailed use information by toll-free number on weekly, daily, or for a specific date range by creating a detail traffic utilization report. This report displays a list of toll-free numbers with use information for each number.

To create a detail traffic utilization report:

  1. Click the Reports tile, then click the Voice Reporting subtile.
  1. Click Toll Free.
  1. Click Traffic Utilization.
  1. In the Report Type section, select the Detail Report option button.
  1. Do one of the following:

    • Try this option first: to view the report with times shown in the time of the terminiating call, select the Time Zone of Terminating Call option button. 

    • To view the report with times shown in a particular time zone, select a time zone from the list.
  1. Click Next.
  1. Select the date or date range for the report. Most of the time, you'll want to run the weekly report. If you are experiencing traffic congestion, try the daily report or a specific date range.

    • Daily—by default, the report is for the previous day. To select a different day, click the Date button and select a date. You can select a day up to forty days ago (within the calendar year).

    • Weekly—by default, the report is for the current calendar week (Sunday–Saturday). To select a different start day, click the Week button and select a start date. You can select a week starting up to eight days ago (within the calendar year). 

    • Date Range—you can customize the report for a specific date range. To select a different date range, click the Start or End button(s) and select a date.

  2. Click Next.
  1. Search for the toll-free numbers you want included in the report. If you want to view information for specific numbers, use the fields to limit your search for those numbers. Otherwise, select Get all Toll-free numbers. Control Center will return up to 300 numbers. If you have more than 300 numbers, you should narrow your search.

    • To see a range of numbers, fill in the from and to fields.

    • To see a list of numbers matching certain criteria, select an option from the list and type your search criteria.

  2. Click Next.
  1. Select numbers from the Available Toll-free list that you want to include in the report. To add a number to the report, highlight the number and click Add. To remove a number from the report, highlight the number, then click Delete.

  2. Click Next.
  1. Fill in the information for the report:

    • Type a name for the report. This name is what the report is called if you save the report to run it again in the future.

    • Type a title for the report. This title is the name for the report in the list of run reports that are available for viewing.

    • Add comments about the report such as information about the numbers or data used to create the report.
       
  2. If you'd like to see subheaders for each of the numbers you selected to include in the report, click Show Sub-Headers.

  3. Select the data you want to include in the report. By default, the report will include the dialed number, disconnection date, and originating ANI. 

  4. Select the checkbox next to additional parameters you want to include in the report. To include all the parameters listed, select the Select All checkbox.

  5. Click Next.
  1. Choose what you want to do with the report:

    • To create the report and discard the criteria you used, click Email.

    • To create the report and save the criteria you used to run the report in the future, click Save and Email.

    • To schedule the report to run on a frequency you specify, click Schedule. Continue with the next step.
  1. In the Frequency section, select how often you'd like the report to run.

  2. In the Frequency range section, select the start and end dates for the report to run. (For example, you could schedule a report to run daily for the month of November.)

  3. If you have any additional email addresses you'd like the report delivered to, type them in the last field (separating addresses using a comma). By default, a copy of the report will be sent to the email address in your Control Center profile.

  4. Click Submit.

    Control Center runs the report you requested.

Control Center automatically displays the list of reports run for your organization, the requestor, report status, and run date.

  1. To open the report, click the green hyperlink for the report.

Did you know? If you clicked Email or Save and Email, you'll receive an email with the report attached. The report will also be under Reports > Voice Reports (click Summary Log).