Business Support

Identifying network problems quickly

If you're responsible for managing your organization's network, you'll want to use the Control Center the three features that allow you to check the status of your network: network maps, quick report: at-a-glance, and quick report: top hitters.

To check for network outings on the map:

  1. Click the Reports tile, then click the Network Performance Reports subtile.
  1. Click Network Performance (PTAP).

    Control Center opens PTAP in a separate window.

Green circles on the map mark service locations with no open tickets and red triangles mark service locations with open tickets. For circuit information and ticket status, hover over a location. For detailed information, click a location.

Quick Report: At-a-Glance

The gauges in the At-a-Glance report show use statistics for your network. From the list, you can select either layer 3 or layer 2 services.

Layer-3 services

  • Average utilization: in/out

  • Bytes: in/out

  • Discards: in/out

  • Discard Cnt: in/out

  • Packets: in/out

Layer-2 services

  • Average utilization: in/out

  • Bytes: in/out

  • Discards: in/out

  • Discard Cnt: in/out

  • Frames: in/out

Beneath each gauge are two abbreviations: LWM and HWM. LWM means low water mark and indicates the lowest network use during the sample timeframe, which is a 15-minute period during the last hour. HWM means high water mark and indicates the highest network use during that same period. If your network exceeds 80% use during the sample timeframe, these numbers will be in red, indicating the circuit may require further attention.

Quick Report: Top hitters

The Top hitters report ranks your circuits based on current use. The data is based on a 15-minute sample taken within the last hour.

Circuits with 80% use or greater are highlighted in red. If that condition is frequent, you may need more bandwidth.

Did you know? If you don't see the Network Map, Quick Reports: At-a-Glance, and Quick Reports: Top hitters links you may have minimized, moved, or deleted them.