Business Support

Adding or changing an account description in Usage Analyst

You can have up to two custom descriptions for each of your accounts.

To add or change an account description:

  1. Click the Reports tile, then click the Voice Reports subtile.
  1. Click Usage Analyzer.

Control Center opens Usage Analyst in a separate window.

  1. Click the Setup tab.
  1. In the Hierarchies box, click  Set Hierarchy.
  1. To make, add, or change a description, you need to make sure the report is active. 

    1. Click Set Active Hierarchy if the report is not set.

  2. Select the button next to the report, click Edit Hierarchy Properties.
  1. Edit the name of the heirarchy, click Ok
  1. Select the checkbox next to the account(s) you want to edit, then click Edit Descriptions.
  1. Edit Description 1 and/or Description 2.

  2. Click Save.

Did you know? You can also edit descriptions for any node, account or service using the Tree Builder tool. Select the node you want to edit, and then click Edit Descriptions. Make your changes or additions, then click Save. (You can also edit sub nodes using the same screen. If you don't immediately see the sub node you want, try clicking the plus (+) sign to expand the branch.)