If you're a toll-free customer and want to know if callers are unable to get in contact with you, you can create a filter for incomplete call traffic and then create a report to get your results. These types of calls are identified by looking at data that shows calls with no time duration. Usage Analyst data is about three to four hours behind current time.
To create a filter to run a report that shows incomplete call traffic:
Did you know? If there are more than 1,000 records when you click View Report, you'll be prompted to order your report. If you have less than 1,000 records and it's taking a while for your report to be generated, you could reduce the number of records to speed up the process. To reduce the number of records, click Edit Report, scroll down on the Edit Report page, select a smaller number of records from the Include up to X data records list, then click Ok. Click View Report again, and your report should run much faster.