Business support

Editing a time period that segments call flow in Usage Analyst

After you create a time period in Usage Analyst, it's easy to edit it. Time periods may not overlap. For example, if you have one time period running from 12:00 – 17:00, the next time period must start at 17:01.

To edit a time period:

  1. Click the Reports tab, then click the Voice Reports subtab. 
  1. Click Usage Analyst.

Control Center opens Usage Analyst in a separate window.

  1. Click the Setup tab.
  1. In the Descriptions box, click Time Periods.
  1. Select the checkbox next to the time period(s) you want to edit, then click Edit Time Periods.
  1. Make your changes, then click Save.
Not quite right?

Check out these other, popular search topics: