Business Support

Editing a time period that segments call flow in Usage Analyst

After you create a time period in Usage Analyst, it's easy to edit it. Time periods may not overlap. For example, if you have one time period running from 12:00 pm – 5:00 pm, the next time period must start at 5:01 pm.

To edit a time period:

  1. Click the Reports tile, then click the Voice Reports subtile.
  1. Click Usage Analyzer.

Control Center opens Usage Analyst in a separate window.

  1. Click the Setup tab.
  1. In the Descriptions box, click Time Periods.
  1. Select the checkbox next to the time period(s) you want to edit, then click Edit Time Periods.
  1. Make your changes, then click Save.

Did you know? You can enter the start and end times in either the 24-hour clock or am/pm format. If you use the am/pm format, Usage Analyst changes it to the 24-hour clock.

If you no longer need a time period, you can delete it.