Business support

Moving an account to a different hierarchy level in Usage Analyst

After you've added nodes to your hierarchy, you can assign accounts to them. Accounts are initially assigned to the unassigned node, but you can move them (or assign them) to different node levels.

To move an account to a different level:

  1. Click Reports, click Voice Reports, then click Usage Analyst.

    Control Center opens Usage Analyst in a separate window.
  1. Click the Setup tab.
  1. In the Hierarchies box, click View Change History.
  1. Click Edit Levels: Accounts.
  1. Select the checkbox next to the account(s) you want to move, then click Move Accounts.
  1. From the Destination list, choose a destination.
  1. Click Ok.
Not quite right?
Try one of these other, popular search topics:
        Billing support
        Call routing
        Repair tickets
        User profiles