Business support

Moving services to a different hierarchy level in Usage Analyst

When you initially assign an account to a node in a hierarchy, all of the services belonging to that account—such as account codes and subscriber numbers—are assigned to that node as well. You can move these services further down the hierarchy to any node that is assigned to the account.

To move services to a different hierarchy level:

  1. Click the Reports tab, then click the Voice Reports subtab. 
  1. Click Usage Analyst.

Control Center opens Usage Analyst in a separate window.

  1. Click the Setup tab.
  1. In the Hierarchies box, click View Change History.
  1. Click the Edit Levels: Services link.

  1. Select the checkbox next to the service(s) you want to move, then click Move Services.
  1. From the Destination list, select a where you'd like to move the service.
  1. Click Ok.
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