Business support

Removing branches in Usage Analyst

After you create a hierarchy and add nodes and branches to it, you can go back into the hierarchy and remove branches to match your organization's structure.

To remove branches:

  1. Click the Reports tab, then click the Voice Reports subtab. 
  1. Click Usage Analyst.

Control Center opens Usage Analyst in a separate window.

  1. Click the Setup tab.
  1. In the Hierarchies box, click Tree Builder. If you haven't created a hierarchy, you won't see the Tree Builder option. You must create a hierarchy and make it active before you can add nodes to it.  

    Some aspects of creating a hierarchy are permission based. For example, you can only edit node descriptions and move or remove nodes if you have the correct permissions. (If you want to modify the public hierarchy so the modifications are available to everyone in your organization, contact us.)
  1. Select the top-most node for the node(s) you want to delete.
  1. Click Remove Branch.
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