If you’re running use reports and they're unsuccessful, you'll receive one of two errors:
If there's data available for the month, you'll see billing data, such as billed date, invoice number associated with the account. If those fields are blank, the data for the selected month hasn't been loaded into Bill Analyst yet, and you will not be able to successfully run a report.
In the example below, data's available for the first three accounts but not the last three. This is because the first three have the same billing date and the other three have a later billing date.
If there's data available for the month you're trying to run a billing report on, but you're still getting a no-data-found error, the problem could be how you have your search parameters set up. If they're too restrictive, there won't be any data for the system to return and you'll get an error.
Double check the settings of these parameters:
You can find these parameters at the top of the statements, summary, and detail pages. (Exactly which parameters you find varies based on the screen you're on and the type of report you're running.)
To troubleshoot your search parameters, remove as many parameters as you can. For example, change the Hierarchy to Public, Level to Corporate, Filter to None, etc.
To change the hierarchy, click the orange Hierarchy link, select Public Hierarchy, and then, click the Set Active Hierarchy button. To change level or filter, use the menus.
If doing this solves the problem, then the problem is with whatever parameter(s) you changed.
Each month, before sending regularly scheduled use reports, our systems ping your secure file transfer protocol (SFTP) location to confirm connectivity. If our systems don't receive an answer, you’ll receive an email informing you that the report was not delivered. Usage Analyst doesn’t make additional attempts to deliver the report, so you'll need to go to the Download Center where you can view, download and order the report again.
You'll need to contact the person at your organization who set up the SFTP location to revalidate it so Usage Analyst can deliver future reports.