Business support

Splitting services across nodes in Usage Analyst

You can allocate a service between nodes in the hierarchy that are at or below where the parent account is assigned. This may be helpful to share the cost of services between offices or departments. For example, if two departments in your organization share the same internet circuit, you could allocate services between two hierarchy nodes.

To split services across nodes:

  1. Click the Reports tab, then click the Voice Reports subtab. 
  1. Click Usage Analyst.

Control Center opens Usage Analyst in a separate window.

  1. Click Setup.

  1. In the Hierarchies box, click View Change History.
  1. Click the Edit Levels: Services link.
  1. Type in the start and end dates, click View.

  2. Select the Services radio button, then click View.

  3. Select the checkbox next to the service(s) you want to split, then click Split Services.

  4. Enter a percent for each node you wish to allocate, then click Ok. Your total must be 100 percent.

  5. Click Ok.
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