Business Support

Creating a configuration change request

Most customers can submit configuration change requests for CenturyLink IQ® Networking and DIA services using Control Center. (If you have a 9-digit account number, you cannot request a configuration change in Control Center. Contact us and we'll help you.)

To create a configuration change request:

  1. Click the Service Management tile, then click the Configuration  subtile. 

Control Center displays all configuration change requests created in the last 90 days. By default, requests are organized by the date the request was created (starting with the newest). The Status column shows the status for each request: New, Assigned, Pending, Closed, Canceled.

  1. Click Request Configuration Change.
  1. To start the request, you'll need the product/service ID for the service you need updated. Do one of the following: 

    • If you know the product or service ID, type it into the Product/Service ID field.

    • If you don't know the product or service ID, use the lists to search for the product or service needing updates.

    • If you only remember part of the service ID/product ID, you can use an asterisk (*) as a wildcard to search for similar records (e.g., DS1IT-15111***).

    • you don't know your service ID/product ID—or can't remember the city or state—the simplest way to find what you need is by viewing a list of all your services.

  2. When you find the product/service, click the green arrow () on the right side of the row for that service ID. 
Important: Network managed devices are frequently bundled with a CenturyLink® IQ Networking service port/circuit.  If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID and not on the IQ Networking service ID.
  1. From the Configuration Change Type list, select the type of change you're requesting. Based on the change type you request, Control Center adds additional fields so you can fill out your request. Continue to fill in the fields (fields with a red asterisk are required). When the request is complete, click Continue.

    You can submit the request (without verifying contacts or adding attachments)—if you're the contact for the request.
Note: By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list, and/or add an additional contact using the Secondary Contact list.
  1. To attach a document:

    1. Click Add Attachment, browse to the file you want to attach, then click Open. (You can attach up to two documents—each up to 2 MB.)

    2. Click Submit.

Control Center displays a summary of your request along with its associated ticket number. You can view the status of your configuration change request.

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