Business Support

Creating a DNS configuration change request

You can submit configuration change requests for DNS changes, such as adding, removing, or changing domains or zone records for both forward and reverse DNS, as well as reverse delegation.

To submit a DNS configuration change request:

  1. Click the Service Management tile, then click the Configuration  subtile. 

Control Center displays all configuration change requests created in the last 90 days. By default, requests are organized by the date the request was created (starting with the newest). The Status column shows the status for each request: New, Assigned, Pending, Closed, Canceled.

  1. Click Request Configuration Change.
  1. To start the request, you'll need the product/service ID for the service you need updated. Do one of the following:

    • If you know the product or service ID, type it into the Product/Service ID field.

    • If you don't know the product or service ID, use the lists to search for the product or service needing updates.

  2. When you find the product/service, click the green arrow () on the right side of the row for that service ID. 

    : Network managed devices are frequently bundled with a CenturyLink® IQ Networking  service port/circuit. If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID, and not on the IQ Networking service ID.
  1. From the Select Configuration Change Type list, select DNS.

  2. From the Select Type of Request list, select the type of DNS change you'd like to make.
  1. In the text field, type your DNS request.

  2. Click Continue.

Note: Verify the contact (and contact information) for the request. By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list, and/or add an additional contact using the Secondary Contact list.

  1. To attach a document:

    1. Click Add Attachment, browse to the file you want to attach, then click Open. (You can attach up to two documents—each up to 2 MB.)

    2. Click Submit.

Control Center displays a summary of your request along with its associated ticket number. You can now view the status of your configuration change request.

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