Business Support

Creating a request for additional IP addresses

You can submit configuration change requests to add IP addresses for your CenturyLink IQ® Networking products.

To submit a request for additional IP addresses:

  1. Click the Service Management tile, then click the Configuration subtile.

    Control Center displays all configuration change requests created in the last 90 days. By default, requests are organized by the date the request was created (starting with the newest). The Status column shows the status for each request: New, Assigned, Pending, Closed, Canceled.
  1. Click Request Configuration Change.
  1. To start the request, you'll need the product/service ID for the service you need updated. Do one of the following:

    • If you know the product or service ID, type it into the Product/Service ID field.

    • If you don't know the product or service ID, use the lists to search for the product or service needing updates.

  2. When you find the product/service, click the green arrow () on the right side of the row for that service ID.

    IMPORTANT
    : Network managed devices are frequently bundled with a CenturyLink® IQ Networking service port/circuit. If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID, and not on the IQ Networking service ID.
  1. From the Select Configuration Change Type list, select IP Addressing.
  1. To request additional IP addresses, click Add IP Addresses.
  1. From the IP Version list, select the type of IP addresses your service uses (e.g., IPv4, IPv6, or dual IPv4/IPv6). (The example below shows a request for both IPv4 and IPv6 addresses.)
  1. Indicate how many usable IPv4 addresss and/or IPv6 /64 subnets you need and select the type of routing (static or BGP).

  2. Indicate whether you're an internet service provider (ISP).
  1. Fill in your current (and short-term planned) IP addresses and their use. (If you need additional space, you can attach a list on the Attachments tab before submitting your request.)

  2. Fill in the contact information for the Shared WhoIs Project (SWIP). 

  3. Add any notes or details in the comments box.

  4. Click Continue.

Note: Verify the contact (and their information) for the request. By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list, and/or add an additional contact using the Secondary Contact list.

  1. To add an attachment: 

    1. Click Add Attachment, browse to the file you want to attach, then click Open. (You can attach up to two documents—each up to 2 MB.)

    2. Click Submit.

Control Center displays a summary of your request along with its associated ticket number. You can now view the status of your configuration change request.