Business support

Viewing the status of your configuration change requests

You can check the status of configuration change requests you've submitted for CenturyLink® IQ Networking and/or DIA services. 

To view the status of your configuration change requests:

  1. Click the Service Mgmt tab (service management), the Ticketing subtab opens.

    Control Center shows all tickets created in the last 90 days, including tickets CenturyLink has created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled. Potential tickets are marked with a green flag ().
  1. To view details for the configuration change request, click the arrow on the far right of the line for the request.
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