Business Support

Viewing the status of your repair tickets

In Control Center, you can check the status of your repair tickets. You can also make changes to open tickets or cancel tickets you no longer need

To check the status of your repair tickets:

  1. Click the Service Management tile, then click the Ticketing subtile.

    Control Center shows all tickets created in the last 90 days, including tickets CenturyLink has created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled.
  1. To view details for a ticket, click the green arrow () on the right of the line for the ticket.
  1. To view all details for the ticket, click the double green down arrow above the Ticket Details section.

    To locate a repair ticket, you can search for it. Click the column headers to sort all the records—ascending/descending, descending/ascending. Click the Search by list to sort for specific categories of records. Click Advanced Search to filter your search results using several pieces of data (e.g., ticket + location).
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