Business Support

Understand how long it typically takes to install service

Our standard install intervals

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date.

On-net install interval objectives (in business days from customer signed date)

Product Local access method and bandwidth North America/ APAC EMEA LATAM
Cross connect n/a 25 25 60
Colocation total n/a 25 25 30
Dark fiber total n/a ICB 25 ICB
Internet access DS-1 / E-1 25 35 60
DS-3 / E-3 30 35 60
Ethernet (FastE/GigE) 35 35 60
OC-n 35 35 60
Wave 35 35 60
Private line services DS-1 / E-1 25 35 60
DS-3 / E-3 30 35 60
Ethernet (FastE/GigE) 45 35 60
OC-n ICB 35 60
MPLS/IPVPN DS-1 / E-1 25 35 60
DS-3 / E-3 30 35 60
Ethernet (FastE/GigE) 35 35 60
OC-n 35 35 60
Wavelength 35 35 60
Wavelength services Wavelength 25 25 60
Security solutions (stand-alone) n/a 30 30 60
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 25 25 25
Metro ethernet n/a 35    

Important:
 

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD)

  • Intervals are estimates and represent business days from the date you sign the contract until the date CenturyLink installs your service

  • Orders requiring network expansion to the building may incur an additional 30 to 65 business days’ lead times

  • Longest terminating region interval applies

  • For CenturyLink Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days

  • Voice and CenturyLink Voice Complete® SLOs dependent on related access SLOs

Off-net install interval service level objectives (SLOs) (measured in business days from customer signed date)

    North America* EMEA LATAM APAC
Product Access method North America* EMEA* Mexico, Central & South America* Venezuela* China/ India* Hong Kong/ Singapore/ Japan/ Australia* Korea/ Taiwan/ Malaysia/ Philippines/ Indonesia/ Thailand/ Vietnam*
Internet access DS-1 / E-1 40 50 110 ICB 110 90 120
DS-3 / E-3 - OC-12/ STM4 75 75 110 ICB ICB ICB ICB
OC-48 and Wavelength ICB ICB ICB ICB ICB ICB ICB
Ethernet (FastE) 90 90 110 ICB 110 100 120
Ethernet (GigE) 90 90 110 ICB 110 ICB 120
Private line services
 DS-1/E-1 40 50 110 ICB 110 90 120
DS-3/E-3 75 75 110 ICB ICB ICB ICB
OC3-12/STM4 75 75 110 ICB ICB ICB ICB
OC48+/STM16+ ICB ICB ICB ICB ICB ICB ICB
MPLS/IPVPN DS-1/E-1 40 50 110 ICB 110 90 120
DS3/E3 - OC12/STM4 75 75 110 ICB ICB ICB ICB
OC-48 or Wavelength ICB ICB ICB ICB ICB ICB ICB
Ethernet (FastE) 90 90 110 ICB 110 100 120
Ethernet (GigE) 90 90 110 ICB 110 ICB 120
Wavelength N/A ICB ICB ICB ICB ICB ICB ICB
Ethernet services N/A ICB ICB ICB ICB ICB ICB ICB

Important:
 

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD)

  • Intervals are estimates and represent business days from the date you sign the contract until the date CenturyLink installs your service

  • Vendor construction is ICB

  • Longest terminating region interval applies

  • For CenturyLink Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days

  • Voice and CenturyLink Voice Complete® SLOs dependent on related access SLOs

Our standard change intervals

Change order interval service level objectives (SLOs) for North America only

Network indicator SLO product grouping SLO bandwidth grouping Change order SLO
On-net Cross connect n/a 14
Colocation services n/a 30
Dark fiber services n/a 13
Internet services DS-1 / E-1 20
DS-3 / E-3 26
Ethernet (FastE/GigE) 21
OC-n ICB
Wavelength 22
Private line services DS-1 / E-1 13
DS-3 / E-3 18
Ethernet (FastE/GigE) 22
OC-n 18
Wavelength 11
MPLS/IPVPN services DS-1 / E-1 21
DS-3 / E-3 26
Ethernet (FastE/GigE) 28
OC-n 26
Wavelength 33
Wavelength services Wavelength 35
Managed security n/a 35
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 20
Off-net Converged services (all) DS-1 / E-1 28
DS-3 / E-3 20
Ethernet (FastE/GigE) 24
DS-1 / E-1 33
DS-3 / E-3 to OC12/STM 4 52
Ethernet (FastE) 52
Ethernet (GigE) 46
OC48 and Wavelength 20
Important: Intervals are estimates and represent order submit date to install date in business days.

*These install intervals are non-binding estimates and subject to change at any time a CenturyLink’s sole discretion.