Understand how long it takes to install service

Intervals for new services

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date.

On-net install interval objectives (in business days from customer signed date)

Product	Local access method and bandwidth	North America/ APAC	EMEA	LATAM
Cross connect	n/a	25	25	30
Colocation total	n/a	25	25	30
Dark fiber total	n/a	ICB	25	ICB
Internet access	DS-1 / E-1	25	35	60
	DS-3 / E-3	30	35	60
	Ethernet (FastE/GigE)	35	35	60
	OC-n	35	35	60
	Wave	35	35	60
Private line services	DS-1 / E-1	25	35	60
	DS-3 / E-3	30	35	60
	Ethernet (FastE/GigE)	45	35	60
	OC-n	ICB	35	60
MPLS/IPVPN	DS-1 / E-1	25	35	60
	DS-3 / E-3	30	35	60
	Ethernet (FastE/GigE)	35	35	60
	OC-n	35	35	60
	Wavelength	35	35	60
Wavelength services	Wavelength	25	25	60
Security solutions (stand-alone)	n/a	30	30	35
*Ethernet services (E-Line/ E-Access/E-LAN)**	Ethernet (FastE/GigE)	25	25	25
Metro ethernet	n/a	35		n/a

Important:

We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).
Intervals are estimates and represent business days from the date you sign the contract until the date CenturyLink installs your service.
Orders requiring network expansion to the building may incur an additional 30–65 business days’ lead times.
Longest terminating region interval applies.
For CenturyLink Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days.
Voice and CenturyLink Voice Complete® SLOs dependent on related access SLOs.

Off-net install interval objectives (in business days from customer signed date)

		North America*	EMEA	LATAM		APAC
Product	Access method	North America*	EMEA*	Mexico, Central & South America*	Venezuela*	China/ India*	Hong Kong (SAR)/ Singapore/ Japan/ Australia*	Korea/ Taiwan (SAR)/ Malaysia/ Philippines/ Indonesia/ Thailand/ Vietnam*
Internet access	DS-1 / E-1	40	50	80	ICB	110	90	120
	DS-3 / E-3 - OC-12/ STM4	75	75	80	ICB	ICB	ICB	ICB
	OC-48 and Wavelength	ICB	ICB	ICB	ICB	ICB	ICB	ICB
	Ethernet (FastE)	90	90	90	ICB	110	100	120
	Ethernet (GigE)	90	90	90	ICB	110	ICB	120
Private line services	DS-1/E-1	40	50	100	ICB	110	90	120
	DS-3/E-3	75	75	100	ICB	ICB	ICB	ICB
	OC3-12/STM4	75	75	100	ICB	ICB	ICB	ICB
	OC48+/STM16+	ICB	ICB	ICB	ICB	ICB	ICB	ICB
MPLS/IPVPN	DS-1/E-1	40	50	95	ICB	110	90	120
	DS3/E3 - OC12/STM4	75	75	95	ICB	ICB	ICB	ICB
	OC-48 or Wavelength	ICB	ICB	ICB	ICB	ICB	ICB	ICB
	Ethernet (FastE)	90	90	95	ICB	110	100	120
	Ethernet (GigE)	90	90	95	ICB	110	ICB	120
Wavelength	N/A	ICB	ICB	ICB	ICB	ICB	ICB	ICB
Ethernet services	N/A	ICB	ICB	ICB	ICB	ICB	ICB	ICB

Important:

We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).
Intervals are estimates and represent business days from the date you sign the contract until the date CenturyLink installs your service.
Vendor construction is ICB.
Longest terminating region interval applies.
For CenturyLink Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days.
Voice and CenturyLink Voice Complete® SLOs dependent on related access SLOs.

Intervals for changing existing services

Use the intervals below as a guide to when CenturyLink can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time a CenturyLink’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through the customer portal rather than contacting your account team.

Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.

Network indicator	SLO product grouping	SLO bandwidth grouping	North America	EMEA
On-net	Colocation services	n/a	30	25
	Cross connect	n/a	14	15
	Dark fiber services	n/a	13	ICB
	Ethernet services (E-Line/ E-Access/E-LAN*)	Ethernet (FastE/GigE)	20	20
	Internet services	DS-1 / E-1	20	n/a
		DS-3 / E-3	26	n/a
		Ethernet (FastE/GigE)	21	20
		OC-n	ICB	n/a
		Wavelength	22	25
	MPLS/IPVPN services	DS-1 / E-1	21	n/a
		DS-3 / E-3	26	n/a
		Ethernet (FastE/GigE)	28	30
		OC-n	26	n/a
		Wavelength	33	25
	Private line services	DS-1 / E-1	13	n/a
		DS-3 / E-3	18	n/a
		Ethernet (FastE/GigE)	22	20
		OC-n	18	n/a
		Wavelength	11	25
	Security Solutions	n/a	35	35
	Voice	n/a	--	10
	Wavelength services	Wavelength	35	25
Off-net	Converged services (all)	DS-1 / E-1	28	n/a
		DS-3 / E-3	20	n/a
		Ethernet (FastE/GigE)	24	20
		DS-1 / E-1	33	n/a
		DS-3 / E-3 to OC12/STM 4	52	n/a
		Ethernet (FastE)	52	20
		Ethernet (GigE)	46	20
		OC48 and Wavelength	20	25