CenturyLink provides monthly invoices for all installed services. If your bill only includes a partial month, the charges are prorated based on the beginning or ending dates of the services.
If you have questions about your bill, want to dispute a charge or request a credit, or review balance or payment information, submit a billing request using the customer portal.
If you cannot access the portal, you can register for access or talk to a billing coordinator by calling 877-453-8353, option 2, then 1 (available 7:00 am–7:00 pm CT).
Billing coordinators are your point of contact for any billing inquiries, disputes, credits, balance, or payment information and works with other CenturyLink teams to answer questions or resolve issues. You can engage your billing coordinator using the customer portal or by 877-453-8353, option 2, then 1.
Your billing coordinator can give you an overview of the portal’s billing features and can also arrange additional training as needed.
If you receive invoices for services on the former Global Crossing network, use the uCommand® portal to contact us or call the Billing team at 877-453-8353, option 2, then 1.