Business support

Log in to your customer portal

Our customer portals give you access to critical business information anytime, day or night. They provide a flexible way for to view your CenturyLink invoices, submit trouble tickets, or check the status of an order. They are also designed to help you monitor and manage all of your CenturyLink services during the ordering, implementation and activation phases.

Comprehensive service inventory view

  • create a complete, customizable view of your CenturyLink services
  • see your services on a map with indicators of sites that have open tickets or orders
  • view a recent history of repair/trouble tickets, orders, and billing requests for each service

On-demand order capabilities

  • view order status and track service progress
  • create, cancel and change orders in real time for telephone number based services
  • submit change or disconnect requests for your services as your business needs evolve
     

Robust reports and network tools

  • monitor network performance; view utilization and real-time statistics for your CenturyLink services
  • create and manage trouble tickets, field tech requests, and portal support tickets; view ticket history for performance trending
  • view scheduled maintenance; sign up for notifications

Convenient, secure billing

  • view, download, and pay your CenturyLink invoices
  • submit and manage billing inquiries and disputes
  • run reports to analyze your telecom spend
  • run reports to assign costs to departments within your organization

Portal support

CenturyLink Former Level 3
Enterprise:
Control Center help
877-453-8353, option 2
control.center@centurylink.com

National Wholesale:
Control Center help
866-434-2555, option 3
wnsd@centurylink.com
North America support:
control.center@centurylink.com
877-453-8353, option 2
APAC, EMEA, and LATAM support: control.center@centurylink.com
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