Business support

MyLevel3 portal support

The MyLevel3 portal is your one-stop online destination for managing services purchased from Level 3. MyLevel3 provides simple navigation, a feature-rich dashboard, personalization features, access to interactive maps, reporting, ticketing, ordering, and invoicing. You can also make a one-time payment or schedule payments in advance.

With anytime, anywhere access on any device, MyLevel3 provides tools that can help you streamline how you manage your services, save time, and control costs.

New to MyLevel3? Learn more about the portal tabs

MyLevel3 features

  • Personalized dashboard. Your dashboard provides quick access to business-critical information, putting control of your services at your fingertips with a consolidated view of ordering, billing, and service-management information.

  • Simplified service management. Create, view, update, escalate or cancel tickets and receive proactive notification of activity and maintenance across your services.

  • Robust reports and network tools. Monitor and manage your network performance.

  • Convenient and secure billing. Easily view, download, and analyze your invoices and pay them online.

  • CenturyLink® Adaptive Network Control solutions. Adaptive Network Control Solutions delivers an automated, real-time approach to business network management. It gives you visibility and control of your network and provides you with the ability to scale your bandwidth on-demand online through MyLevel3.

MyLevel3 benefits

  • Convenience. Free tool that enables you to manage your tickets, billing disputes, and orders online with the same level of care as a direct call—saving you time and money.

  • Support and communications. Comprehensive portal support and educational tools including tutorials, webinars, and user guides. Please contact us if you have additional questions.

  • Secure and reliable. A dependable management tool that provides private access to your data to help ensure the protection and integrity of your network data.

  • Real-time transactions. Allows for transparent interactions with back-office source systems. Delivers timely information throughout the lifecycle of your services as well as fast resolution and response times.

  • Data availability. Up-to-the-minute, aggregated data from your network, providing details on everything from order status to utilization.

Customer numbers & billing accounts

CenturyLink uses a hierarchy of customer accounts to help you manage your business. Each customer has a customer number (sometimes referred to as a BusOrg) which is a unique identifier for your organization. Your customer number can have one or more billing account numbers, each with a separate invoice assigned to it. Large organizations can also have multiple customer numbers.

Example hierarchy:

Customer number
Billing account number 1
Billing ccount number 2

Most pages in MyLevel3 show data for all accounts that you are assigned to (all customer numbers and their billing account numbers), so you don't need to select one. If you are looking for data for a specific account, you can search, sort, or filter the information by account.

Getting support from CenturyLink

If you have trouble logging in to MyLevel3, use either the chat link (to the left of the login boxes) or the contact information for your region and organization type (to the right of the login boxes).

If you need help within MyLevel3, try the online help by clicking on the Help icon () next to the page title. If you still have questions, click the Contact Us link in the upper-right corner of any MyLevel3 page. There, you'll find a page with contact information, including portal support, technical support, your CenturyLink account team, and other information.

Online help

We're working on building out support content in this library. In the interim, you can get help using MyLevel3 by clicking the Help icon () next to the title on any page within MyLevel3. By default, the help shows content related to the section of MyLevel3 you're in.