Business support

Billing tab

MyLevel3 makes it easy to view your bills, make payments, view payment history, and more.

In MyLevel3, hover over the Billing tab, then choose either

Invoice management

Invoice Management is where you'll find tools to stay informed about your statements and billing reports. Scroll down to the next section to find articles about the following topics:
  • View, make changes, order, and create standard and detail billing reports and statements
  • View, edit, delete, and get notified when you order a billing report
  • Add and remove filters to help sort data when you create billing reports
  • Add, edit, delete, and do other tasks related to SFTP site management
  • Create, activate, move, export, and delete hierarchies
  • Add, move, and edit nodes and edit descriptions

Billing requests

Using MyLevel3, you can ask a question about a bill or submit an invoice dispute.

You can create, view, update, and cancel requests:

  • billing requests
  • payment and collection inquiries
  • name and address changes
  • billing disputes

Using notes on your request, you can also communicate with a CenturyLink billing analyst.

The Billing Requests page shows you a list of invoices and the amount billed on each one. To create your request, you simply select the invoice(s) you have questions about.

Note: While we're working on building out MyLevel3 support content in this library, you can click the Help icon next to the title on any MyLevel3 page to find help related that section of MyLevel3.