Business support

Logging in to MyLevel3

To access a list of your legacy Level 3 business services or to manage them online, you must first log in to MyLevel3.

If you have been set up with two-factor authentication, you can log in to MyLevel3 with elevated security by following an extra step. You can then manage your secure products, such as Encrypted Wavelength.

Logging in with standard access

To log in to MyLevel3 with standard permissions:

  1. Type your username and password.
  1. Click Log In.

    MyLevel3 opens to your homepage dashboard.

Logging in with secure access

To log in to MyLevel3 with two-factor authentication (secure access) your username must be in the lastname.firstname format. If you know you have this level of security, and your username does not match this format, contact your MyLevel3 system administrator or CenturyLink representative to change your access.

To log in to MyLevel3 with secure access:

  1. Type your username and password.
  1. Click Log In.

    MyLevel3 prompts you to enter your one-time token code.
  1. Open the SafeNet application, then enter your PIN to generate a one-time token code.
  1. Enter this code into the Security Solutions login page of the portal, then click Continue.

You are now logged in to MyLevel3 with secure access.