Business support

What's new in MyLevel3?
To help you manage your services more efficiently, we make regular enhancements to MyLevel3. Below, are our most recent enhancements—with links, where applicable, to articles on how to use the new or updated features.

May 2020

Dynamic Connections: You can now dismiss multiple unacknowledged connection errors so they don't appear at the top of your list of connections.
Quoting: We've added the building name for bulk quotes.
Trouble tickets: We've expanded the integrated diagnostic testing (available for select products as part of the process for creating a new trouble ticket) to include additional information for the circuit. If the Service Utilization test returns a Needs Attention status, MyLevel3 now displays current input and output traffic categories as well as the top 10 source and destination IP addresses and bits per second.
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