Business support

Searching for a user in the Voice Feature Management portal

As a Voice Feature Management portal administrator, you can search in the portal to find users in your organization and manage the Voice Complete features they can access,  modify their assigned features, or reset their passwords.

To search for a Voice Feature Management portal user:

  1. Do one of the following to access the Voice Feature Management portal:

    • If you're currently logged in to MyLevel3, click Network Tools > Volce Feature Management. Then, on the Voice Feature Management page, click the Launch Voice Feature Management link.

    • If you're not currently logged in to MyLevel3, open a browser and go to https://voiceconfig.centurylink.com.
  1. Do one of the following to access the Voice Feature Management portal:

    • If you're currently logged in to MyLevel3, click Network Tools > Volce Feature Management. Then, on the Voice Feature Management page, click the Launch Voice Feature Management link.

    • If you're not currently logged in to MyLevel3, open a browser and go to https://voiceconfig.centurylink.com.

The Voice Feature Management portal opens. When you log in as an administrator, the Voice Feature Management portal displays the Site Info page (To find it again later, click the Group Profile tab).

  1. Click the Manage Users tab.

    The Voice Feature Management portal displays your list of users.
  1. In the search field, enter letters and/or numbers that can be found within the user’s profile. You can narrow the search criteria by clicking the Search button and checking the column headings you want to search on.

  2. Click Go.  Any users that contain the characters you entered, in the columns you selected, will be listed in User ID order.

    • To sort your search results, click a column heading to sort in ascending or decending order.

    • To view a user's profile, double-click the row for the user. The Voice Feature Management portal displays the user’s calling features.