Business support

Changing the card passwords for your Encrypted Wavelength service

You manage the card passwords for your Encrypted Wavelength service according to your ogranization's security policies. Some organizations set the password and never change it; some organizations change it regularly. After you set the card passwords initially, you then maintain the passwords for the cards. You can use the same password for both cards or different passwords for each card.

Important: Remember to keep track of your your card passwords CenturyLink cannot retrieve or reset passwords for you. If you forget your passwords, CenturyLink must send a technician to both locations to physically remove and reseat both cards—and you will be charged for this service.

To change the card passwords for your Encrypted Wavelength service:

  1. From the main menu, click Service Inventory.

    MyLevel3 displays a list of your services.
  1. Search for the Encrypted Wavelength service you want to work with. (In the Products column, look for Wavelength—Encrypted.) When you find it, click the blue service ID link for the service.

    MyLevel3 displays details for the service.
  1. Click Encryption Management.

    MyLevel3 displays information for the Encrypted Wavelength service such as the location of the two cards, bandwidth for the service, and whether the service is protected or unprotected.

    • If the service is unprotected, you see one path: Work.

    • If the service is protected, you'll see two paths: Work and Protect.
  1. On the Manage Passwords tab, type your current password for the first card, type (and retype) the new password for the first card, then click Submit.

    MyLevel3 updates the password for the first card.
Note: If you enter the wrong password three times in a row, MyLevel3 locks the cards for 10 minutes. If you can't remember the password for one or both cards, click the Forgot Password? link and follow the instructions to open a security trouble ticket.
  1. In the pop-up window that appears, click Close.
  1. Repeat steps 5 and 6 for the second card.

    MyLevel3 updates the password for the second card.
  1. If you have a protected service, select the other path and repeat steps 5–7.