Business support

Viewing the history of changes to your Encrypted Wavelength service

When you make a change to your Encrypted Wavelength service, CenturyLink keeps a log of the changes. For an Encrypted Wavelength service, you can view the history of changes to the cards on your service including when the change was made, who made the change, what type of change was made, what cards were affected by the change, and the status of the change requested.

To view the history of changes to your Encrypted Wavelength service:

  1. From the main menu, click Service Inventory.

    MyLevel3 displays a list of your services.
  1. Search for the Encrypted Wavelength service you want to work with. (In the Products column, look for Wavelength—Encrypted.) When you find it, click the blue service ID link for the service.

    MyLevel3 displays details for the service.
  1. Click Encryption Management.

    MyLevel3 displays information for the Encrypted Wavelength service such as the location of the two cards, bandwidth for the service, and whether the service is protected or unprotected.

    • If the service is unprotected, you see one path: Work.

    • If the service is protected, you'll see two paths: Work and Protect.
  1. Click the History tab.

    MyLevel3 lists the history of changes to the cards on your service—by default for the last 90 days:

    • when the change was made
    • who made the change
    • what type of change was made
    • what cards were affected by the change
    • the status of the change requested