Business support

Creating a system administrator

As a MyLevel3 system administrator, you can create additional system administrators. System administrators have access to all your organization's MyLevel3 functionality. They can access all accounts, create new users, change user permissions, and assign accounts to users.

There's no limit to the number of system administrators your organization can have. Some organizations make everyone a system administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't submit repair tickets.

To change a MyLevel3 user into a system administrator:

  1. Click the User Admin tab.

    MyLevel3 lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)
  1. Search for the user you want to make a system administrator one of these ways:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list ten users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (MyLevel3 filters the user list as you type the username.)
  2. When you find the user, click View Profile on the row for that user.
  1. Click Update Permissions.
  1. Click the Customer System Admin (CSA) toggle (to turn it on).

    MyLevel3 makes the user a system administrator and adds the blue person with gear icon next to their profile in the list of users.
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