Business support

Resetting a the password for a MyLevel3 user

As a MyLevel3 system administrator, you can reset the password for a user in your organization. A user can also retrieve their own username or password if they forget and you're not available to help them.

To reset the password for a MyLevel3 user:

  1. Click the User Admin tab.

    MyLevel3 lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)
  1. On the row for the user you want to reset the password for, click Reset Password.

    MyLevel3 resets the user's password and emails them a temporary password so they can log in. Once they log in, MyLevel3 prompts them to choose a new password.