You can view your SD-WAN inventory for service information, including circuit details.
To view you SD-WAN inventory, do the following:
For the service, you'll see the following details:
Did you know? You can add (or change) a custom name for the service (e.g., Store #1410). Follow the instructions above to locate the service. Once you're viewing the details for the service, click the Details accordion, click Edit Custom Name, type (or change) the custom name, then click Save.
To create a repair ticket for SD-WAN, the process is the same as if you were creating any new repair ticket. If you don't know the service ID, you can search for the service (using the instructions above), then click the Repair aren't certain about the exact service ID/UNI, you can search for it by clicking Search for the Service/Product ID, select Metro Ethernet from the Service Type list, then click Look Up. Complete the remainder of the ticket as normal.
You can also monitor your repair tickets and keep current with their status and set up alerts for changes in status.
Did you know? If you don't have permission to manage SD-WAN for your company, you won't be able to submit a repair ticket for the service. If you need to be able to manage this service, contact your system administrator and request your permissions be changed.
In addition to the SD-WAN Director portal, Control Center offers tools to give you quick info on network problems. For instance, with the network map, you can immediately determine if there are problems, and where they're located. Green dots mean all is well; red triangles with exclamation marks indicate there are open tickets and possible problems for the areas marked. This tool is usually, by default, displayed on your Control Center dashboard. If you're not immediately seeing it, it could be because it's minimized or needs to be re-added to your page.
If you have questions about your SD-WAN service, continue to search this business support library or contact us.