Business support

Contact Center Client support

Supervisor Client & Agent Client

CenturyLink® Contact Center Supervisor Client and Agent Client are carrier-class, communications-management products for contact center (call center) agents and supervisors assigned to Contact Center licenses. Contact Center licenses offer many benefits to supervisors and agents:
  • efficient call handing and automatic call distribution (ACD) state management by agents
  • integration of online enterprise directories for click-to-dial compatibility
  • real-time monitoring of agent and queue activity by supervisors
  • historical reporting of agent and queue activity by supervisors

Managing the Contact Center Client

Training videos