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Adding a contact to your speed dial directory

Using the Contact Center Client, you can add contacts to your speed dial directory and assign speed dial numbers to make calling a contact go faster.

To add a contact to your speed dial directory:
 

  1. Sign in to the Contact Center Client.
  1. From the Contacts pane, next to Speed Dial, click the Edit icon (a pencil).
  1.  To add a contact, click Add. 

    A new line appears below the other speed dial contacts.

  2. To assign a speed dial code for the contact, from the Code column, select a speed dial number from the Code list.
  1. In the Phone Number field, type the contact’s phone number, then press the Enter key (on your keyboard).

  2. In the Description field, type the contact’s name or another short description, then press the Enter key (on your keyboard).

The contact is now listed in your speed dial directory and you can use the speed dial code to dial the contact.  

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