Business support

Calling a contact from your speed dial directory

After you’ve added a speed dial contact to the speed dial directory, you can call the contact using the contact’s speed dial number.

To call a contact from your speed dial
 

  1. Sign in to the Contact Center Client.
  1. To find the contact, from the Contacts pane, click the green arrow pointing up next to Speed Dial to expand the speed dial directory,
  1. When you find the contact, click on the record.

  2. To place a call, click the CALL button.

    The call details display in the Call Console pane.

  3. When your desk phone rings, pick-up your handset (or use your speakerphone or headset) to speak with the contact.

  4. To end the call, click the red END button.

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