Business support

Changing the wrap-up time setting

Wrap-up time is your post-call work time to update the system with call details or send emails to start on actions that come from calls.

If your organization’s administrator gives you permissions, you can change the wrap-up timer setting in Contact Center. The setting will only change the wrap-up time for queues that don’t have an established wrap-up time policy.

To change the wrap-up time setting:
 

  1. Sign in to the Contact Center Client.

  2. From the top right menu on the Contact Center Client's main page, click Settings.
  1. Click the Application tab.
  1. Scroll down to the Agent Policies section, then select the checkbox next to Set Wrap-up timer to.

  2. To set the time for wrap-up, use the arrows to set the minutes and seconds.

    The wrap-up timer changes and your ACD status will change to Available after you reach the time set for wrap-up.

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