From the Contact Center Agent Client’s Dashboard pane, you can choose the order statistics are displayed about your queues on your dashboard. For example, if you want to see statistics for the queues with the longest call waiting time first, you can sort by descending order, and then select the current calls queue. Sorting the order of the statistics is a convenient way to see the queues’ statistics that are most important to you.
Queue statistics available:
Your dashboard queues’ statistics are reordered and will stay that way until you change the order again.