Business support

Exploring the Contact Center Agent Client

After you sign in to the Contact Center Agent Client, the main page displays, which is where you’ll do most of your call managing and monitoring activities. The main page also provides links to additional pages and windows where you access other features and functions such as saving your workspace and configuring and running reports.

The main page has three sections and a menu:
 

Call Console

Contacts pane

Dashboard pane

Top navigation menu

Explore your phone

Watch phone videos

Quick reference guide