Business support

Exploring the Contact Center Supervisor Client

After you sign in to the Contact Center Supervisor Client, the main page displays, which is where you’ll do most of your monitoring and queue management activities. The main page also provides links to other pages and windows where you access reports and your dashboard.

The main page has three sections and a menu:
 

Call Console

Contacts pane

Queued Calls pane

Top navigation menu

Explore your phone

Watch phone videos

Quick reference guide