Business support

Grouping queued calls by priority

As a supervisor, you may want to group active calls in a queue by their priority to monitor call waiting times.

To group queued calls by priority:
 

  1. Sign in to the Contact Center Supervisor Client.
  1. From the Queued Calls pane’s header bar, click the Options icon (a wrench and screwdriver).
  1. From the Options list, select Group, then select Group by Priority.

All calls in the queues you monitor are now grouped by priority.

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