Business support

Grouping queued calls by priority

As a supervisor, you may want to group active calls in a queue by their priority to monitor call waiting times.

To group queued calls by priority:

  1. From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
  1. From the Options list, select Group, then select Group by Priority.

All calls in the queues you monitor are now grouped by priority.

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